FAQs
What types of personalised gifts do you offer?
We stock a wide range of personalised gifts including engraved keyrings, pens, coasters, money boxes, bottle openers, and jewellery. Each can be customised with names, initials, dates, or messages to create something meaningful.
How do I add my personalisation details?
When ordering, simply enter your required text in the personalisation box on the product page. Double-check spelling and capitalisation before checkout, as we copy your details exactly into the engraving.
How long does personalisation take?
Personalisation is completed in-house with precision laser engraving. Most orders are engraved and dispatched within 1–2 working days, keeping delivery times fast even with customisation.
Is the engraving permanent?
Yes — we use laser engraving, which creates a permanent mark on wood, metal, or bamboo surfaces. The engraving does not fade or rub off over time, even with daily use.
Do personalised gifts come in special packaging?
Many personalised items are sent in presentation boxes or pouches, ready for gifting. Product descriptions specify packaging details, so you know exactly what to expect when your order arrives.
Can I order matching personalised items?
Yes — you can order sets of the same product with different names, or mix and match items across the collection. Popular choices include family keyrings, wedding party gifts, or corporate sets.
What occasions are personalised gifts suitable for?
Personalised gifts are popular for birthdays, weddings, anniversaries, graduations, and holidays such as Christmas or Father’s Day. They add a thoughtful touch by tailoring the item to the recipient.
Can I return a personalised gift?
Because each item is customised to your request, personalised products cannot usually be returned unless faulty or damaged on arrival. Please review your details carefully before ordering.