At ashtonandfinch.com we are determined to go to every length to ensure that you are a happy customer. We therefore offer a 'No Quibbles' guarantee. This means that if for any reason you are unhappy with your purchase you can return it.
Please note that non-faulty goods must arrive with us in a resalable condition for a refund to be issued.
My item is not faulty, can I return it?
All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post. Once the item has been received at our warehouse you will receive an email confirming receipt. After receipt of your goods we shall issue a refund. We aim to issue refunds within 3 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
My item is faulty, can I return it?
If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be reported to ashtonandfinch.com within 24 hours of delivery. If the deadline for reporting parcels during transit is not met, we regret that we will not be able to issue a refund or replacement goods.
How quickly will my return take to process?
Once the item has been received at our warehouse you will receive an email confirming receipt. After receipt of your goods we aim to issue refunds within 3 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
What items can't be returned?
We regret that we cannot accept returns on the following non-faulty products:
- The product(s) has/have been personalised, made to order or customised in any way.
- The packaging or any of the individual product components, has been unsealed or damaged.
- The product(s) is/are perishable.
- The non-faulty product does not arrive at ashtonandfinch.com in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
- The product(s) are underwear, earrings or toiletries.
If you wish to cancel an order please contact our Customer Services Team on 01430 803305. If your goods have been dispatched before cancellation you will be liable for the costs of returning the unwanted items.
This returns policy does not affect your statutory rights.
Our returns address is:
SILVER TREND (UK) LTD
Unit 6 Brookfield Business Park,