Refund policy

Delivery methods that are available are:

Tracked 24hr Delivery £4.95

2nd Class Delivery £2.95

All deliveries are designed to fit through you letter box, so you don't have to be in to sign for them :)

1. Delivery Notifications

You will receive an email at the address you have specified, when your order has been dispatched.

2. Delivery timescales
 

Any orders placed after 1pm on a Friday will be shipped on the following Monday (excluding Bank holidays). Orders received just after 1pm are also often dispatched the same day although this is not guaranteed.

We do not currently open weekends or public holidays. Orders received on these days will be dispatched the next working day within the delivery timescales as above. 

In the event of a delay, we will contact you either by email or telephone to inform you of this.

2.1 International deliveries

All international deliveries are posted by Amazon. Below is an approximate time frame for all international deliveries. 

  • Western Europe within three working days
  • Eastern Europe within five working days
  • the rest of the world including the USA and Canada in five to seven working days. 

3. Shipping Method

All orders are dispatched via the Royal Mail.

4. Late deliveries or dispatch

Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day.  We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem.  This, again, is a rare situation but is unfortunately beyond our control.  In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

5. Delivery to business addresses

We allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@ashtonandfinch.co.uk.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@ashtonandfinch.co.uk and send your item to: Silver Trend (UK) Ltd, Unit 6, Brookfields Park Industrial Estate, York Road United Kingdom YO43 3GU

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Silver Trend (UK) Ltd, Unit 6, Brookfields Park Industrial Estate, York Road United Kingdom YO43 3GU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.